Shipping and Returns
Express NZ Tracked Courier - Express Delivery from $7.95 (1-3 business days).
Rural Deliveries - Express Delivery from $10.00 (2-3 Business Days).
*Note - If Rural Shipping is not selected at checkout, we will hold rural parcels. We already subsidise rural delivery, we cannot afford to subsidise it any further.
*Please note over Christmas we will do our absolute best to get orders delivered within the service standard they are sent in. Our service standard is not a guarantee and orders which are not delivered within this desired time-frame are not automatically eligible for a credit.
At Christmas PJs NZ we are so fussy on getting things absolutely perfect and are super confident that you will be 100% happy with our products. However, from time to time issues can arise, so we will make sure you as our customer are satisfied.
- If your item/s is faulty, please contact us immediately with photos of any damage and we will happily replace the item/s. Returns must be sent within 7 days of receiving.
- Your item/s will need to be in their original condition, with tags attached, unworn/unwashed and unstained. If item/s have been worn, a refund will not be issued.
- Buyer must cover shipping costs to and from for exchanges and for change in size.
- Unfortunately we do not offer exchanges or refunds on pre-order items. When a pre-order is placed, we have reserved this item for you. Please choose carefully.
- We do not offer refunds or exchanges for change of mind purchases. Please choose carefully.
- Returns must be received within 7 days of you receiving your items.
- We have a no refund policy on items returned after Christmas.
- Please ensure all returns are sent via tracked courier. We do not issue refunds on missing items.