Shipping and Returns
New Zealand shipping
All prices below are in NZD.
| Delivery | Charge |
|---|---|
| Urban | $9.95 |
| Rural | $13.95 |
Urban tracked courier: estimated delivery in 1–3 business days after dispatch.
Rural tracked courier: estimated delivery in 2–4 business days after dispatch.
Please select Rural Delivery at checkout if your address is rural. Rural orders with urban shipping selected may be held while we arrange the correct delivery charge.
Delivery timeframes are estimates, not guarantees. Pre-order and personalised items may need additional time before dispatch; please check the product information. Once your order is packed, we will email your tracking details.
Australia
For delivery to Australia, please shop at Christmas PJs Australia. If ordering through this NZ store, tracked courier delivery is NZ$22.95. Estimated delivery is 3–5 business days after dispatch.
Returns, Exchanges & Refunds
At Christmas Jumpers NZ/AU we are so fussy on getting things absolutely perfect and are super confident you'll be 100% happy with our products. From time to time, though, issues can arise — here's how we handle them.
Faulty items
Something not right? Get in touch straight away with a couple of photos of the damage, and we'll happily sort a replacement. Faulty item claims need to come through within 7 business days of delivery, and the item shouldn't show signs of wear, washing, or damage unrelated to the fault. We're a seasonal business with a short window to sell our stock, so claims made after this we reserve the right to decline.
Wrong size
Ordered a size that doesn't quite fit? Our size guide is there to help you nail it the first time — but if you do need a swap, here's the drill:
- Contact us to let us know you need a different size.
- Place a new order for the correct size and pay for it as normal.
- Send the original item back to us at your own cost, within 7 business days of delivery. It needs to be unworn, unwashed, unstained, tags on, and back in its original packaging.
- Once it lands with us and checks out, we'll refund you for it.
Anything sent after the 7-day window, or not meeting the above, we reserve the right to reject — no refund in that case.
Change of mind
If you've simply had a change of heart — including wanting a different style — we don't offer refunds or exchanges for this one. Please choose carefully.
Pre-order items
When you place a pre-order, that item is reserved just for you — which means we can't offer refunds or exchanges on these. Please choose carefully.
Sale items
All sale items are final — no refunds, no exchanges. Please choose carefully.
Returns after Christmas
Once Christmas has been and gone, so has our return window — no refunds on items sent back after the big day.
Shipping & tracking
For any size returns, shipping costs are on the buyer both ways. Please send everything back via a tracked courier — we can't issue refunds for parcels that go missing without tracking.
Order cancellations
If you need to cancel your order, please contact us as soon as possible. Orders cannot be cancelled once they have been fulfilled. Approved cancellations incur the payment provider’s transaction fees plus a $5 admin fee. If your order has already been fulfilled, please refer to our returns policy.
Nothing in this policy affects your rights under the Consumer Guarantees Act (NZ) or Australian Consumer Law (Australia) for faulty or not-as-described goods.